Order a Mascot for an Event With a Fixed Date

A made-to-order mascot takes about ten days to manufacture, and shipping time is added on top depending on the destination. If your event has a fixed date, tell BiggyMonkey.com the date before ordering so the team can confirm feasibility with you.

How long does it take to get a mascot for an event?

Manufacturing generally takes around ten days. Shipping time comes in addition and varies depending on the destination country. The total is therefore the production time plus transport, and it should be counted backward from the day of your event.

The estimated timeframe displayed at checkout is indicative only. For an event with a fixed date, do not rely on that estimate alone: contact the team first so the schedule can be confirmed together.

• Production: around ten days
• Shipping: added, depends on the country
• Checkout estimate: indicative only

Tell the date before you order

If your mascot is needed for a fixed-date event such as a match, a school fair, an inauguration or a company launch, let BiggyMonkey.com know prior to ordering. The team will confirm whether your date is feasible and what can be done within your timeframe.

Give the event date, the delivery country and the number of mascots in your message. This lets the team check the schedule properly rather than rely on a generic estimate.

• Event date
• Delivery country
• Number of mascots
• Any options you are considering

Urgent orders and rush requests

If your deadline is tight, contact BiggyMonkey.com before placing the order and state the date you need. The team will tell you whether it is feasible and advise you on the options compatible with your timeframe.

Do not place the order first and ask afterwards. Since payment launches production and the order cannot be canceled once payment is processed, it is safer to have the deadline confirmed beforehand.

Several mascots or a large quantity

If you need multiple mascots for the same project or event, or a bulk order, contact the team. A customized quote is prepared for your requested quantity and delivery timeline.

This suits associations, clubs, schools and companies equipping several performers for one occasion. Mention your deadline when you ask for the quote so it can be taken into account from the start.

For a 100% custom creation based on your own concept or sketch, the timeline depends on the complexity of the project: design, sketch approval and manufacturing. An estimated delivery timeline is provided with your quote before any order is placed.

Payment, delivery and customs

Payment must be made in full upon ordering, before production starts. Installments are not available. Credit and debit cards, bank transfers and secure online payments are accepted.

BiggyMonkey.com ships worldwide with end-to-end tracking. Once your order is dispatched, you receive an email with a tracking number to follow the package until delivery. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout.

• Full payment before production
• Worldwide shipping with tracking
• Customs and import duties outside the EU shown at checkout

Check size and options before validating

The 14-day right of withdrawal applies only to non-personalised models (only the size chosen); a personalised mascot (colours, logo, text, options…) is excluded, see our Terms and conditions of sale. Once payment has been processed, the order cannot be canceled, except as provided by law.

The size chosen at checkout is the basis for manufacturing. Select the size matching the performer's height, and send measurements to the team if you are unsure. Also review colors, logo or text, and accessories such as the head fan, cooling vest or shoes before confirming.

If you want to see the design first, the 2D sketch before production option lets you approve a sketch before manufacturing begins. Keep the approval step in mind when planning your schedule.

Frequently asked questions about ordering for a fixed-date event

How long does it take to make a mascot?

Manufacturing generally takes around ten days. Shipping time is added and varies depending on the destination country. The timeframe shown at checkout is indicative only, so confirm your date with the team for a fixed-date event.

Can I place a rush order?

Contact BiggyMonkey.com before ordering with your required deadline. The team will tell you whether it is feasible and advise you on the options compatible with your timeframe.

Can I order several mascots for one event?

Yes. Contact the team for multiple mascots or a bulk order. A customized quote is provided based on your requested quantity and delivery timeline.

Do you ship outside the European Union?

Yes, worldwide with end-to-end tracking. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout. A tracking number is emailed once your order is dispatched.

Can I cancel or return a mascot if my event changes?

The 14-day right of withdrawal applies only to non-personalised models (only the size chosen); a personalised mascot (colours, logo, text, options…) is excluded, see our Terms and conditions of sale. Check size, colors and options before validating.

Can I pay in installments?

No. Payment must be made in full upon ordering, before production starts. Credit and debit cards, bank transfers and secure online payments are accepted.